YES, if you aren't happy with your project, we'll have our editor review the final document against the guidelines you provided to see if your tutor made any mistakes. If the writer completely missed something, we'll give you a free editing session or rewrite, but if that doesn't work, we'd refund you. In the event of a missed deadline, you will be given a 100% refund as long as it was not your fault. 
Example: Your tutor needed several PDF's from you in order to write the project, but you did not answer before the deadline so they could not write it. 
That is why it is IMPORTANT to provide all materials to your tutor AND make sure you stay in touch with them throughout the writing process. As always, feel free to check in with the admin team here if you have any concerns: 
https://www.killerpapers.org/contact-us